Keeping a 32,000 workforce connected during a global pandemic
Currys is a leading omnichannel retailer of technology products and services, operating through 932 stores and 16 websites in eight countries. The company are the market leader in the UK and Ireland, the Nordics and in Greece.
Operating under nine different brands across the UK and Ireland, Currys needed a way to connect everyone in their workforce quickly and consistently – especially in the face of a global pandemic.
In the past, communication for Currys in the UK and Ireland had historically been top-down and intranet-based. But with this came a lack of two-way communication, no visibility of what frontline colleagues experienced, plus an inability for leaders to gather feedback. With separate intranets for each business unit, it was time consuming and costly to communicate quickly and efficiently across the company. Currys needed a quick way to connect all of their employees, so that everyone got news and updates and felt like a valued part of the company.
In 2016, Workplace was rolled out across the UK and Ireland and the barriers to communication were quickly broken down. This became even more central to the company as they've navigated through the COVID-19 pandemic. Currys wanted a mobile solution for company communications, that was accessible anywhere and on any device. The mobile- friendly and easy-to-use nature of Workplace made it possible for everyone to connect with their teams quickly and meaningfully.
"For Currys, it was a major digital fast forward to ensure all of our colleagues across the UK and Ireland had easy access to the information they needed, as soon as it was available. The communications during the beginning of Covid-19 moved with such pace – we needed a way to stay connected to our colleagues in a simple and flexible way, so having Workplace rolled out to all our colleagues made it much easier to keep everyone connected and informed."
Creating authentic town halls with Live Video
Currys has used Workplace Live to stream virtual town halls with the Currys Executive Committee and QAs with the company’s CEO, helping colleagues stay connected to the business priorities and feel part of the bigger picture, even when they’re not physically at their place of work. Their responses create further engagement through comments, reactions and dialogues.
Collaboration and innovation through Groups and Chat
The Currys ShopLive service, connected through a Workplace group of the same name, brought retail employees together to share ideas, tips and expertise that they relay to customers. This helped colleagues who were working in different locations connect and engage on this new and exciting initiative.
Sharing knowledge through Multi-Company Groups
With over 20 Multi-Company Groups, technology supplier reps can communicate directly with retail colleagues without physically visiting stores. The supplier team works closely to curate and post content in Workplace to help their colleagues find the right technology to meet customer needs.
Sharing stories and showing support for the frontlines
Workplace has allowed Currys to share stories and show support of those workers helping customers in creative ways during the COVID-19 crisis, to illustrate the commitment of helping millions of customers in need of connectivity during such a crucial time.